Customer Care & FAQ
At Joy in the Journey, LLC, we want your shopping experience
to be stress-free and filled with joy. Below are answers to our most common
customer questions.
Do you accept returns?
All sales are final. We carefully inspect every item before
it leaves our distributors to ensure quality. Because of this, we do not accept
returns.
What if I ordered the wrong size?
If our inventory allows, we may offer a size exchange.
- You must email us within 48 hours of delivery.
- You are responsible for return and reshipping costs.
- Please choose your best size when ordering, as exchanges are limited.
Do you offerstore credit?
No, we currently do not offer store credit.
What condition must my item be in for a size exchange?
Items must be:
- Unworn, unwashed, and undamaged
- Returned with original tags attached
- Free of stains, scents, or makeup/deodorant marks
Exchanges that do not meet these conditions will not be accepted.
How long will it take to receive my order?
- Orders are processed within 2–4 business days.
- Shipping times vary by carrier and will be shown at checkout.
You’ll receive tracking information by email once your order ships
Do you ship internationally?
At this time, we only ship within the United States.
What payment methods do you accept?
We accept:
- Visa, MasterCard, American Express, Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Is my payment information secure?
Yes! All payments are processed through encrypted gateways. We never store your full credit card details.
What if my package is lost or damaged?
If your order is lost or arrives damaged, please contact us at support@joyinthejourney.club
within 7 days of delivery. Keep all packaging until the issue is
resolved.
Still have questions?
We’re here to help! Reach out anytime at:
Email: support@joyinthejourney.club